Front House
First impressions are everything! As a Front Office Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Be part of a energetic and dynamic team always working together to achieve the best of what we can offer
- Rewarding upsell and loyalty recruitment incentives
- Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to create a personalised and memorable experience to our guest journey.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Outstanding customer care at all times
- Check-in and check-out. Telephone handling
- Payment and cash handling
- Ensure all customer queries or requests are handled in a polite, efficient and courteous manner
- Reservation handling when required
Maintaining all equipment and work areas - Maintain a high level of hotel and product knowledge at all times
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or ONQ.
- Fluency in English; additional languages are a plus
Your team and working environment:
- The Front Office team is at the heart of the hotel life, giving you the opportunity to work with international teams with different
- backgrounds and personalities.
- You will find a strong united team that will welcome any new ideas you will bring
